EHPAD Bel Fontaine

Hello, As a relative of a resident, I, like other families, have highlighted certain problems within the facility, and I've noticed that the opinions of people who have worked or are still working at this nursing home vary considerably. I deeply regret not having been able to make my relative's voice heard. I would have liked the management to be more honest and empathetic, and to take into account the feelings of our relative and our family, rather than trying to smear, discredit, and blame us.

a year ago

This nursing home is incredibly welcoming, with highly professional staff, a fantastic activities coordinator, excellent support, and very pleasant caregivers. Unfortunately, there are a few dissatisfied families who mistake medicine for magic; this represents 3%, roughly 3 out of the 97 other satisfied residents. However, there is indeed a shortage of doctors, as is the case throughout France, and the caregivers are doing the best they can. Spending one's final days in a nursing home with advanced age and multiple health conditions is not easy; criticizing this place is shameful. Thank you to everyone who works there.

a year ago

Our mother, who has Parkinson's disease, stayed in this nursing home for four years. Here are the facts that concerned us: - We were unable to make any comments because we were quickly made to understand that if we weren't happy, we could go elsewhere. - We heard from the staff serving meals in the next room: "No, we don't have time to feed the residents." - A staff member stated: "In principle, it's one diaper per day." What about the activities that were reserved for only a small portion of the residents? In the end, my brother, who lived there, came by practically every evening to make sure our mother ate and walked a little. We took our mother home once a week so she could get some fresh air. We regularly cleaned her room because the housekeeping left much to be desired. We made sure she took showers because in a nursing home, one shower a week is the limit, even in summer. We fought to ensure she received her medication properly. So we more than made up for the shortcomings we observed. After a fall and a diagnosis of a broken vertebra at the Saint Jean de Maurienne hospital, our mother was sent back to the nursing home on morphine and without being stabilized. Was there no doctor at the nursing home? Yet at the beginning of her stay, there was a coordinating physician. We insisted that her primary care physician, Dr. Déléglise, be called. This woman increased the morphine dose. Our mother, in a dazed state, therefore didn't take her Parkinson's medication or eat for over 10 days. We contacted her neurologist, who confirmed that Parkinson's medication should never be stopped. Our mother died before the palliative care team could intervene, after almost 15 days of agony. For four years in this nursing home, our mother practically gave away her entire life savings for minimal service. Nursing homes are facilities for dependent elderly people, but if you are truly dependent, this type of facility can quickly become a living hell. Response to the nursing home's comments. Do you really know your residents? Our mother and father did indeed spend a short time in a nursing home so we could properly adapt their home. After our father's death, we increased the visits from the home care service (ADMR) to one every two hours. Unfortunately, this arrangement wasn't enough, as our mother fell several times, and we had to resign ourselves to choosing the nursing home option. Regarding the financial aspect, you know very well that home care is significantly less expensive than a nursing home because the subsidies allocated are substantial, whereas in a nursing home... nothing. Yes, it would have been better for our mother to stay at home, but your brochure seems so idyllic. Alas, it's only a reflection of what a nursing home should really be like.

a year ago

We read many positive reviews and are happy to see that there are families for whom things are going well in this nursing home. We would like, in turn, to share our relative's experience at this facility exactly one year ago. Since he has since passed away, it took us time to "digest" and gain the necessary perspective to avoid over-the-top language. Today, we can write objectively, basing ourselves, most of the time, on observations and not on our own interpretations. First of all, we would like to point out that what we are about to report does not concern the people on the ground (caregivers, nurses), most of whom are doing their best to provide relief to our elderly. We ask that they not feel concerned. Our relative spent four months at the La Chambre nursing home. It was a short experience, but long enough to be able to observe the following: - Three weeks after his arrival, our relative was hospitalized for a health issue that was clearly listed in his medical records. We learned through rumors from the hospital that his placement in the nursing home he had just joined was now in jeopardy because his support would require too much investment. We had to go there to meet with the management team (director + physician) to explain our dissatisfaction. During the discussion, we got the impression that the medical records hadn't even been consulted prior to admission, and that the team had discovered his condition, which was admittedly quite worrying. Furthermore, we didn't hesitate to point out to them that, if a decision had to be made, the least they could have done was consult the patient and his family. Far fewer questions arose when they cashed the first check on the day of admission, oddly enough... - When our relative returned from the hospital, his medication wasn't there (despite our earlier visit to dispense the prescription). We had to compensate by going to the pharmacy ourselves. What happens when the person concerned has no family or caregiver? - It's always possible to debate the idea that one shower per week (winter or summer) is satisfactory. But what about when the shower day falls on a public holiday and our relative goes more than two weeks without showering? Our relative struggled to overcome this unacceptable lack of kindness... - In the billing details, our relative didn't understand what the €200 amount mentioned referred to. He was told that this amount concerned small daily tasks such as "putting the glove on the back." The assistance provided to our elders, however minimal, is therefore never without some financial benefit... - Our relative was a contact case in November 2021. Placed in isolation, he did not receive a single visit from the management or medical team during this time. - Upon arrival at the nursing home, our relative suffered a nosebleed. He tried to call for help, but the buzzer was unplugged under the bed. The field staff could not be notified and were only able to intervene three hours after the bleeding began. You can therefore understand the feeling of insecurity our relative felt afterward. - When our relative died, we received no word from the management team. We are not satisfied with what our relative experienced there, and we now feel a cold but determined anger, thanks to the perspective we have gained, which leads us to say this today.

3 years ago